# Helm install error: PortworxMonitorImagePullFailed

**URL:** <https://forums.portworx.com/t/helm-install-error-portworxmonitorimagepullfailed/1596>\
**Category:** Portworx on Kubernetes\
**Tags:** helm\
**Created:** [March 17, 2023, 4:03am UTC](https://forums.portworx.com/t/helm-install-error-portworxmonitorimagepullfailed/1596 "2023-03-17T04:03:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![hirendave47](https://yyz2.discourse-cdn.com/flex030/user_avatar/forums.portworx.com/hirendave47/32/682_2.png) [@hirendave47](https://forums.portworx.com/u/hirendave47)\
**Post date:** [March 17, 2023, 4:03am UTC](https://forums.portworx.com/t/helm-install-error-portworxmonitorimagepullfailed/1596/1 "2023-03-17T04:03:15Z")

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Trying to deploy Portworx on vanilla Kubernetes cluster using Helm charts but deployment is failing…  
Internet is configured via a local squid proxy server …

# helm list

NAME NAMESPACE REVISION UPDATED STATUS CHART APP VERSION  
portworx default 1 2023-03-16 11:25:50.056516791 +0000 UTC deployed portworx-2.11.4

# kubectl get pods -A |grep -v Running

NAMESPACE NAME READY STATUS RESTARTS AGE  
kube-system portworx-lz9qm 0/1 CrashLoopBackOff 17 (4m24s ago) 78m  
kube-system portworx-phmhj 0/1 CrashLoopBackOff 18 (22s ago) 78m  
kube-system portworx-ths29 0/1 CrashLoopBackOff 17 (4m2s ago) 78m

Github issue is also created…  
[install portworx on vanilla K8s cluster in http proxy env · Issue #469 · portworx/helm (github.com)](https://github.com/portworx/helm/issues/469)

I am using Internet via Squid proxy server and environment variables are configured for Containerd service.

Other deployments are getting deployed and image pull is working fine. But with Portworx it’s giving error.

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<div class="post-metadata">

**Author:** ![hirendave47](https://yyz2.discourse-cdn.com/flex030/user_avatar/forums.portworx.com/hirendave47/32/682_2.png) [@hirendave47](https://forums.portworx.com/u/hirendave47)\
**Post date:** [March 17, 2023, 4:04am UTC](https://forums.portworx.com/t/helm-install-error-portworxmonitorimagepullfailed/1596/2 "2023-03-17T04:04:51Z")

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**Environment** :

- Container Orchestrator and version: Kubernetes v1.24.3
- Cloud provider or hardware configuration: Ubuntu 22.04 VM
- OS (e.g. from /etc/os-release): Ubuntu 22.04
- Kernel (e.g. `uname -a`): 5.4.0-137-generic
- Install tools: NA
- Others: NA

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<div class="post-metadata">

**Author:** ![hirendave47](https://yyz2.discourse-cdn.com/flex030/user_avatar/forums.portworx.com/hirendave47/32/682_2.png) [@hirendave47](https://forums.portworx.com/u/hirendave47)\
**Post date:** [March 17, 2023, 4:37am UTC](https://forums.portworx.com/t/helm-install-error-portworxmonitorimagepullfailed/1596/3 "2023-03-17T04:37:17Z")

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Not able to post logs here… getting error that new users can post only 2 links… the logs contains registry links…

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<div class="post-metadata">

**Author:** ![hirendave47](https://yyz2.discourse-cdn.com/flex030/user_avatar/forums.portworx.com/hirendave47/32/682_2.png) [@hirendave47](https://forums.portworx.com/u/hirendave47)\
**Post date:** [March 17, 2023, 4:40am UTC](https://forums.portworx.com/t/helm-install-error-portworxmonitorimagepullfailed/1596/4 "2023-03-17T04:40:39Z")

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$ kubectl -n kube-system describe pod/portworx-5v6rp  
Normal Pulled 14s kubelet Successfully pulled image “portworx/oci-monitor:2.11.4” in 1m39.297456232s  
Normal PortworxMonitorImagePullInPrgress 13s portworx Portworx image \<[docker.io](http://docker.io)\>/portworx/px-enterprise:2.11.4 pull and extraction in progress  
Warning Unhealthy 4s (x7 over 2m11s) kubelet Readiness probe failed: HTTP probe failed with statuscode: 503