Err: parse "http://pxessentials.portworx.com:http"

Portworx Essentials
1

Hi,
My cluster cannot reach PX-Central.

Unable to register cluster: Cannot reach Billing endpoint: Cannot reach TCP endpoint pxessentials.portworx.com:http in timeout 5, Err: parse “http://pxessentials.portworx.com:http”: invalid port “:http” after host

Can you please help me with this issue?

Best regards,
Bane

2

Hi Bane,
Can you share the followig details
pxctl status
And check if you are able to reach the endpoint using curl -k https://pxessentials.portworx.com/osb/ping

3

Dear Tapas,

Status: PX is operational
License: PX-Essential (ERROR: License is expired, PX-Central server not reachable)

ubuntu@test2-worker-01:~$ curl -k https://pxessentials.portworx.com/osb/ping
{“status”:“pong”,“message”:“PX-OSB is UP and running”}

k8s@test2-controller:~$ kubectl exec -it px-cluster-ecf26fc5-9cfb-4fe5-aa2a-3d5683df2c81-4ld5m -n kube-system – /bin/sh

sh-4.4# curl -k https://pxessentials.portworx.com/osb/ping
curl: (7) Failed to connect to pxessentials.portworx.com port 443: Connection timed out

sh-4.4# curl -x “http://172.16.162.108:3128” -k https://pxessentials.portworx.com/osb/ping
{“status”:“pong”,“message”:“PX-OSB is UP and running”}

sh-4.4# env | grep PROXY
PX_HTTP_PROXY=http://172.16.162.108:3128
PX_HTTPS_PROXY=http://172.16.162.108:3128

4

Hi Bane,
Can you also share the output of pxctl alerts show or pxctl a show. And check the journalctl -flexu portworx* logs for the exact error you see.
Also, do you know if your proxy blocks CONNECT requests?
Thanks,
Tapas Sharma

5

Dear Tapas,

2.6 without operator successfully acquire license
12/May/2021:10:06:49 +0200 996 172.16.162.66 TCP_TUNNEL/200 39 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portworx .com -
12/May/2021:10:08:03 +0200 75589 172.16.162.66 TCP_TUNNEL/200 3776 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portwo rx.com -

2.7 with operator fail to acquire license
12/May/2021:10:18:01 +0200 27756 172.16.162.45 TCP_TUNNEL/200 39 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portworx.com -
12/May/2021:10:18:49 +0200 75462 172.16.162.45 TCP_TUNNEL/200 3888 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portworx.com -

k8s@test2-controller:~$ juju ssh 3 – sudo pxctl alerts show
Type ID Resource Severity Count LastSeen FirstSeen Description
CLUSTER LicenseExpired px-cluster-ecf26fc5-9cfb-4fe5-aa2a-3d5683df2c81 ALARM 2 May 8 12:02:27 UTC 2021 May 3 12:00:27 UTC 2021 PX-Essential license expired 0 days, 0:59 ago
CLUSTER MeteringAgentCritical ALARM 310 May 11 09:03:51 UTC 2021 Apr 28 11:58:43 UTC 2021 Unable to reach to billing server: Cannot reach Billing endpoint: Cannot reach TCP endpoint pxessentials.portworx.com:http in timeout 1, Err: parse “http://pxessentials.portworx.com:http”: invalid port “:http” after host
Connection to 172.16.162.54 closed.

Apr 28 13:58:25 test2-worker-01 portworx[953]: pxessentials.portworx.com
Apr 28 13:58:25 test2-worker-01 portworx[953]: time=“2021-04-28T11:58:25Z” level=info msg=“Trying to dial pxessentials.portworx.com:http, proxy: http://172.16.162.108:3128”
Apr 28 13:58:25 test2-worker-01 portworx[953]: time=“2021-04-28T11:58:25Z” level=error msg=“Cannot reach TCP endpoint pxessentials.portworx.com:http in timeout 5, Err: parse “http://pxessentials.portworx.com:http”: invalid port “:http” after host”
Apr 28 13:58:25 test2-worker-01 portworx[953]: time=“2021-04-28T11:58:25Z” level=error msg=“unable to reach px-central server: Cannot reach TCP endpoint pxessentials.portworx.com:http in timeout 5, Err: parse “http://pxessentials.portworx.com:http”: invalid port “:http” after host”
Apr 28 13:58:25 test2-worker-01 portworx[953]: time=“2021-04-28T11:58:25Z” level=warning msg=“Force-expiring PX-Essential license, License is expired, PX-Central server not reachable”
Apr 28 13:58:25 test2-worker-01 portworx[953]: time=“2021-04-28T11:58:25Z” level=error msg=“Unable to initialize agent Cannot reach Billing endpoint: Cannot reach TCP endpoint pxessentials.portworx.com:http in timeout 5, Err: parse “http://pxessentials.portworx.com:http”: invalid port “:http” after host”
Apr 28 13:58:25 test2-worker-01 portworx[953]: time=“2021-04-28T11:58:25Z” level=info msg=“Metering time 1h0m0s, Billing Timeout 72h0m0s, LicenseExpiry Timeout 168h0m0s”

12/May/2021:10:06:49 +0200 996 172.16.162.66 TCP_TUNNEL/200 39 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portworx .com -
12/May/2021:10:08:03 +0200 75589 172.16.162.66 TCP_TUNNEL/200 3776 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portwo rx.com -
12/May/2021:10:18:01 +0200 27756 172.16.162.45 TCP_TUNNEL/200 39 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portworx.com -
12/May/2021:10:18:49 +0200 75462 172.16.162.45 TCP_TUNNEL/200 3888 CONNECT pxessentials.portworx.com:443 - HIER_DIRECT/pxessentials.portworx.com -

6

Dear Tapas,

Do you have any ideas about this issue?

I can see that when I restart portworx, the first connection is done to yum.portworx.com

20/May/2021:12:40:25 +0200 828 172.16.162.54 TCP_TUNNEL/200 3835 CONNECT yum.portworx.com:443 - HIER_DIRECT/yum.portworx.com -

Thank you in advance!

7

Dear Tapas,

Can you please help me with this issue?

Thank you!

8

Hi,

After upgrade to 2.7.2 , communication with psessential registration portal is working fine!