PX-Essential - cannot register, no cluster to unlink

Portworx Essentials
#1

Hi, after several failed attempts, I was able to successfully install Portworx essentials onto our on premise k8s cluster using operator (all node has internet access).

The cluster status is Ok, except licence.
If I describe storagecluster object (the only one I have). I got Unable to register cluster: Cannot send metric to the billing endpoint: Response Code: 500, error in sending metering information, Err: {"message":"cannot register usage, Err: cannot register new cluster, all available essentials licenses exhausted for user f450e331-9afd-11eb-a2c5-c24e499c7467","code":500}

Sadly on https://central.portworx.com/ there is no cluster to unlink.

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Is there any action, I can perform to successfully register mine only running PX-essential cluster?

1 Like
#2

I have also installed an Essential cluster today for evaluation purposes and I am seeing the same thing. In addition the license is showing as expired and asking to unlink an existing cluster (which there is none)

Niclas

#3

Hi,

We have similar issue.

level=error msg=“Unable to initialize agent Cannot send metric to the billing endpoint: Response Code: 500, error in sending metering information, Err: {“message”:“cannot register usage, Err: no Data found for user: 645cd4e5-9d41-11eb-a2c5-c24e499c7467”,“code”:500}\n”

This is from cluster pod:

sh-4.4# curl https://pxessentials.portworx.com/osb/ping
{“status”:“pong”,“message”:“PX-OSB is UP and running”}

#4

HI,

Also, user for existing essential cluster noes not have registred clusters on Portworx Central portal!

#5

Hi All,
can you please share your essential entitlement ID’s, I can take a look and confirm whats going on.

#6

My entitlement ID is 0f918170-48cc-11eb-a2c5-c24e499c7467.

The installation did register overnight and seems to work now, but still not showing in PX Central and I can see the alert

CLUSTER MeteringAgentCritical ALARM 48 Apr 17 08:52:17 UTC 2021 Apr 15 09:38:54 UTC 202Unable to reach to billing server: Cannot send metric to the billing endpoint: Cannot send metric to the billing endpoint: Response Code: 500, error in sending metering information, Err: {“message”:“cannot register usage, Err: cannot register new cluster, all available essentials licenses exhausted for user 0f918170-48cc-11eb-a2c5-c24e499c7467”,“code”:500}

#7

Hi @nlindblo
I see that your entitlement ID is being used for the following cluster

{
      "user_id": "0f918170-48cc-11eb-a2c5-c24e499c7467",
      "cluster_uuid": "696f2d2b-4211-4593-b1db-deb5f0836130"
}

Can you check if this cluster_uuid shows up on PX-Central, if not then let me know the new cluster_uuid and we can try to get the old one unlinked.