Portworx backup mysql fail

Hi all,
I have 2 internal K8S clusters (build by K3S)
1 default storageclass csi-driver-nfs , I have 1 QNAP NAS device as NFS server
I installed k10 by Helm 3
I installed Portworx backup using Helm 3 , I installed Stork using yaml deployment.
I added 2 k8s clusters into Portworx cental , I added aws s3 account .
I can backup a simple nginx app with PV 50MB for logs from cluster A and restore it to cluster B successfully
I created pre-exec and post-exec rules for mysql as this doc https://docs.portworx.com/portworx-backup-on-prem/use-px-backup/backup-stateful-applications/mysql
1

When I try to backup an application with mysql deployment and volume and offload CSI snapshots to backup location , the backup job fail with error

BACKUP STATUS - FAILED
Backup failed at stage Final for volume:

this is json detail

{
	"metadata": {
		"name": "ocs-inventory-backup",
		"uid": "eff5403d-ed4b-4120-937b-63defb028716",
		"org_id": "default",
		"create_time": {
			"seconds": 1697543519,
			"nanos": 197123059
		},
		"last_update_time": {
			"seconds": 1697543936,
			"nanos": 284655573
		},
		"create_time_in_sec": 1697543519,
		"ownership": {
			"owner": "086209a4-22a9-4cdc-90bd-2eca3c079968",
			"groups": [
				{
					"id": "px-admin-group",
					"access": 3
				}
			],
			"public": {}
		},
		"DSTYPE": "BACKUP",
		"DSNAMESPACE": "ocs-inventory",
		"DSSTATUSTYPE": "FAILED",
		"_DSSIZE": 0
	},
	"backup_info": {
		"cluster": "k3s-hq",
		"namespaces": [
			"ocs-inventory"
		],
		"status": {
			"status": 4,
			"reason": "Backup failed at stage Final for volume: "
		},
		"volumes": [
			{
				"name": "pvc-4ff12ffb-e929-4862-8500-078d13041d1c",
				"namespace": "ocs-inventory",
				"pvc": "ocs-pvc",
				"status": {
					"status": 4,
					"reason": "Backup failed at stage Final for volume: "
				},
				"driver_name": "kdmp",
				"storage_class": "storageclass-csi-nfs-sgnnas03",
				"pvc_id": "4ff12ffb-e929-4862-8500-078d13041d1c",
				"provisioner": "nfs.csi.k8s.io"
			}
		],
		"stage": 6,
		"pre_exec_rule": "backup-mysql-pre-exec-rules",
		"post_exec_rule": "backup-mysql-post-exec-rules",
		"cr_name": "ocs-inventory-backup-eff5403",
		"csi_snapshot_class_name": "csi-nfs-snapclass",
		"backup_location_ref": {
			"name": "s3-hq",
			"uid": "1529338f-d48a-439e-8232-0f1b7250f1f6"
		},
		"pre_exec_rule_ref": {
			"name": "backup-mysql-pre-exec-rules",
			"uid": "c1d2f157-2615-4e29-a238-c8201ee9dbb9"
		},
		"post_exec_rule_ref": {
			"name": "backup-mysql-post-exec-rules",
			"uid": "0e6f9f05-5fe6-4c3b-99fd-6fedf7b38bff"
		},
		"cloud_credential_ref": {},
		"backup_type": {
			"type": 1
		},
		"cr_uid": "08a57899-ab0f-4004-b1bc-f17703e39f8c",
		"user_backupshare_access": 3,
		"cluster_ref": {
			"name": "k3s-hq",
			"uid": "0b787809-71cf-4bbf-ac6d-24db7129730c"
		},
		"target_namespace": "ocs-inventory",
		"counts": {
			"volumes": 1,
			"resources": 0,
			"pxd": 0,
			"aws": 0,
			"azure": 0,
			"gce": 0,
			"csi": 0,
			"kdmp": 1,
			"statCounts": []
		}
	},
	"backup_selected": false,
	"isResourcesBackupInProgress": false,
	"isDeletionInProgress": false,
	"isDeletionPending": false,
	"isFailed": true
}

the mysql deployment is simple

apiVersion: apps/v1
kind: Deployment
metadata:
  name: mysql
  namespace: ocs-inventory
spec:
  selector:
    matchLabels:
      app: mysql
  template:
    metadata:
      labels:
        app: mysql
    spec:
      serviceAccountName: ocs-sa
      containers:
      - image: mysql:5.7
        name: mysql
        envFrom:
        - configMapRef:
            name: ocs-cm
        - secretRef:
            name: ocs-config
        ports:
        - containerPort: 3306
          name: mysql
        volumeMounts:
        - name: mysql-pv
          mountPath: /var/lib/mysql
          subPath: mysqldata
        - name: mysql-config
          mountPath: /etc/my.cnf
          subPath: my.cnf
          readOnly: true
      volumes:
      - name: mysql-pv
        persistentVolumeClaim:
          claimName: ocs-pvc
      - name: mysql-config
        configMap:
          name: mysql-cm

How can I troubleshoot it ? Please give me some advice, thank you very much.

When I try to backup same application with mysql deployment and volume without offload CSI snapshots to backup location , the backup job success
This is json detail

{
	"metadata": {
		"name": "ocs-inventory-no-offload",
		"uid": "65dcb225-6040-4285-8e33-9b705fba25a9",
		"org_id": "default",
		"create_time": {
			"seconds": 1697549330,
			"nanos": 926326036
		},
		"last_update_time": {
			"seconds": 1697549440,
			"nanos": 7593548
		},
		"create_time_in_sec": 1697549330,
		"ownership": {
			"owner": "086209a4-22a9-4cdc-90bd-2eca3c079968",
			"groups": [
				{
					"id": "px-admin-group",
					"access": 3
				}
			],
			"public": {}
		},
		"DSTYPE": "BACKUP",
		"DSNAMESPACE": "ocs-inventory",
		"DSSTATUSTYPE": "COMPLETED",
		"_DSSIZE": 208778034
	},
	"backup_info": {
		"cluster": "k3s-hq",
		"namespaces": [
			"ocs-inventory"
		],
		"status": {
			"status": 6,
			"reason": "Volumes and resources were backed up successfully"
		},
		"volumes": [
			{
				"name": "pvc-4ff12ffb-e929-4862-8500-078d13041d1c",
				"namespace": "ocs-inventory",
				"pvc": "ocs-pvc",
				"backup_id": "backup-6cec4fa7a33b-078d13041d1c",
				"status": {
					"status": 6,
					"reason": "Snapshot successful for volume"
				},
				"driver_name": "csi",
				"options": {
					"csi-driver-name": "nfs.csi.k8s.io",
					"volumesnapshotcontent-name": "snapcontent-088ffcf3-9957-47b1-9e4f-76a3f5179e72"
				},
				"total_size": 208778034,
				"actual_size": 208778034,
				"pvc_id": "4ff12ffb-e929-4862-8500-078d13041d1c"
			}
		],
		"backup_path": "ocs-inventory/ocs-inventory-no-offload-65dcb22/9240a5b5-e75e-4ed3-a488-6cec4fa7a33b",
		"stage": 6,
		"pre_exec_rule": "backup-mysql-pre-exec-rules",
		"post_exec_rule": "backup-mysql-post-exec-rules",
		"cr_name": "ocs-inventory-no-offload-65dcb22",
		"total_size": 208778034,
		"resource_count": 15,
		"csi_snapshot_class_name": "csi-nfs-snapclass",
		"backup_location_ref": {
			"name": "s3-hq",
			"uid": "1529338f-d48a-439e-8232-0f1b7250f1f6"
		},
		"pre_exec_rule_ref": {
			"name": "backup-mysql-pre-exec-rules",
			"uid": "c1d2f157-2615-4e29-a238-c8201ee9dbb9"
		},
		"post_exec_rule_ref": {
			"name": "backup-mysql-post-exec-rules",
			"uid": "0e6f9f05-5fe6-4c3b-99fd-6fedf7b38bff"
		},
		"cloud_credential_ref": {},
		"backup_type": {
			"type": 2
		},
		"cr_uid": "9240a5b5-e75e-4ed3-a488-6cec4fa7a33b",
		"user_backupshare_access": 3,
		"cluster_ref": {
			"name": "k3s-hq",
			"uid": "0b787809-71cf-4bbf-ac6d-24db7129730c"
		},
		"target_namespace": "ocs-inventory",
		"counts": {
			"volumes": 1,
			"resources": 15,
			"pxd": 0,
			"aws": 0,
			"azure": 0,
			"gce": 0,
			"csi": 1,
			"kdmp": 0,
			"statCounts": []
		}
	},
	"backup_selected": false,
	"isResourcesBackupInProgress": false,
	"isDeletionInProgress": false,
	"isDeletionPending": false,
	"isFailed": false
}